Contact information
Contact Information
Effective date: August 10, 2026
Contact Buckna & Kootenay Cedar for assistance with products, orders, shipping, returns, privacy or general enquiries.
General customer support
Email: support@bucknaandkootenaycedar.ca
Telephone: +1 250-555-0164
Returns
Email: returns@bucknaandkootenaycedar.ca
Privacy enquiries
Email: privacy@bucknaandkootenaycedar.ca
Mailing and business address
Buckna & Kootenay Cedar
456 Buckna Street
Trail, BC V1R 3K3
Canada
Customer service hours
Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding British Columbia statutory holidays.
We aim to respond to email enquiries within two business days. Responses may take longer during promotions and holidays.
Information to include
For faster assistance, include your name, order number and a concise explanation of your enquiry. Do not send complete payment-card numbers, passwords or unnecessary sensitive information by email.