Shipping policy

Shipping Policy

Effective date: August 10, 2026

This policy explains how Buckna & Kootenay Cedar processes and delivers orders.

1. Processing

Orders are normally processed within 1 to 3 business days following payment authorization. Business days exclude weekends and British Columbia statutory holidays.

Processing may take longer during promotions, holidays, inventory checks or unusually busy periods.

2. Destinations

We ship throughout Canada and may offer international delivery to selected destinations displayed at checkout. Available services and restrictions depend on the destination, product and carrier.

3. Estimated delivery times

Typical estimates after dispatch are:

  • Trail, Rossland, Castlegar and nearby Kootenay communities: 1–4 business days;
  • Kelowna and the British Columbia Interior: 2–6 business days;
  • Vancouver and the Lower Mainland: 3–7 business days;
  • Vancouver Island: 4–8 business days;
  • Alberta: 3–8 business days;
  • other Canadian provinces: 5–12 business days;
  • northern and remote Canadian locations: 7–18 business days;
  • express services, where available: approximately 1–4 business days; and
  • international destinations: approximately 7–21 business days, excluding customs processing.

Delivery estimates are not guaranteed unless a guaranteed service is expressly identified. Snowstorms, wildfire, flooding, mountain-pass closures, customs inspections and carrier disruptions may cause delays.

4. Shipping charges

Shipping charges are displayed before the order is submitted. Charges may depend on destination, weight, dimensions, value and service level. Amounts are in Canadian dollars unless otherwise stated.

5. Address accuracy

You are responsible for supplying a complete and accurate delivery address. Contact us immediately after ordering if you notice an error. Address changes cannot be guaranteed after processing begins.

If a package is returned because of an incorrect address, refusal or failure to collect it, we may deduct carrier return costs from a voluntary refund or request payment for reshipment, where permitted by law.

6. Tracking and delivery

Where available, tracking details will be sent to the email address supplied at checkout. Delivery may occur at the address, mailbox, community mailbox, parcel locker, reception desk or another location accepted by the carrier.

7. Delayed or missing orders

If an order does not arrive by the estimated date, review the tracking information and contact us. We will work with the carrier to investigate.

British Columbia law may permit cancellation if products are not supplied within the applicable period following the supply date stated in the distance sales contract, or following the contract date where no supply date was provided. Mandatory cancellation and refund rights remain unaffected.

8. Damaged packages

If a package arrives damaged, photograph the packaging and product and contact us promptly. Keep the packaging until our assessment or the carrier investigation is complete.

9. International duties

International orders may incur customs duties, import taxes, brokerage charges or local fees. Unless expressly included at checkout, the recipient is responsible for these charges.

10. Contact

Buckna & Kootenay Cedar
Email: support@bucknaandkootenaycedar.ca
Telephone: +1 250-555-0164
456 Buckna Street
Trail, BC V1R 3K3
Canada