Privacy Policy

Effective date: August 10, 2026

Buckna & Kootenay Cedar respects your privacy. This policy explains how we collect, use, disclose, retain and protect personal information when you visit bucknaandkootenaycedar.ca, purchase products or communicate with us.

1. Information we collect

Depending on your interaction with us, we may collect:

• your name, email address, telephone number and billing or shipping address;
• order, payment, transaction, return and customer-service information;
• account credentials and shopping preferences;
• reviews, messages and other content you submit;
• device, browser, IP address and website interaction data; and
• cookie, analytics and advertising information, where permitted.

Complete payment-card information is normally processed by Shopify or our payment providers and is not stored directly by us.

2. Purposes of collection and use

We may use personal information to:

• process payments and fulfil, deliver and manage orders;
• provide customer service and administer returns;
• operate accounts and personalize services;
• detect fraud, abuse, security threats and unlawful activity;
• analyse and improve our website and services;
• meet tax, accounting, regulatory and legal obligations;
• establish, exercise or defend legal claims; and
• send marketing communications when permitted by Canada’s Anti-Spam Legislation.

3. Consent

We obtain consent where required by the Personal Information Protection Act of British Columbia and other applicable laws. Consent may be express or implied depending on the sensitivity of the information and whether the purpose would be obvious to a reasonable person.

You may withdraw consent on reasonable notice, subject to legal or contractual restrictions. We will explain any consequences associated with the withdrawal.

4. Marketing choices

You may unsubscribe from promotional emails through the link in the message or by contacting us. We may continue sending non-promotional communications concerning orders, returns, security and important service matters.

5. Cookies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, measure performance, prevent fraud and support advertising where appropriate consent has been obtained.

You may control cookies through your browser or available consent settings. Disabling essential cookies may affect website functionality.

6. Disclosure to service providers

We may disclose relevant information to:

• Shopify, hosting, payment and technology providers;
• warehouses, suppliers, delivery carriers and fulfilment partners;
• analytics, marketing, support and fraud-prevention providers;
• professional advisers, auditors, insurers and financial institutions;
• government or law-enforcement authorities where legally required or permitted; and
• a purchaser or successor involved in a proposed or completed business transaction.

We do not sell personal information for monetary payment.

7. Processing outside British Columbia

Service providers may process or store information outside British Columbia or Canada. Information in another jurisdiction may be accessible to its courts, governments or law-enforcement authorities. We use contractual, organizational and technical safeguards appropriate to the circumstances.

8. Retention

Personal information used to make a decision directly affecting an individual will be retained for at least the period required by British Columbia law. Other information is retained only for as long as reasonably necessary for fulfilment, customer service, fraud prevention, tax, accounting, legal and dispute-resolution purposes.

Information is securely destroyed or anonymized when its purpose is no longer served and retention is no longer required for legal or business reasons.

9. Security and privacy incidents

We use reasonable administrative, technical and physical safeguards to protect information against unauthorized access, collection, use, disclosure, copying, modification or disposal.

No system can be guaranteed completely secure. We assess privacy incidents and provide reports or notifications where required by applicable provincial or federal law.

10. Access and correction

You may submit a written request for access to personal information under our control and information about how it has been used and disclosed. You may also request correction of an error or omission.

Subject to lawful exceptions and extensions, we will respond within 30 days. We may verify your identity and request sufficient details to locate the information.

11. Children

Our services are not directed to children under 13. We do not knowingly collect their personal information without appropriate authorization.

12. Third-party websites

Links to independent websites are provided for convenience. Their information practices are governed by their own privacy policies.

13. Policy updates

We may update this policy to reflect changes in our practices, technology or legal obligations. The revised version will be posted with a new effective date.

14. Privacy contact

Privacy Officer — Buckna & Kootenay Cedar
Email: privacy@bucknaandkootenaycedar.ca
Telephone: +1 250-555-0164
456 Buckna Street
Trail, BC V1R 3K3
Canada

If you are dissatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia. Where PIPEDA applies, you may also have the right to contact the Office of the Privacy Commissioner of Canada.